Mandy Hickson – Headline Speaker: ‘Leadership Lessons from the Front Line’

mandy-rafMandy fought hard to achieve her ambition to be a Royal Air Force pilot. She was only the second woman to fly a Tornado GR4 on the front line, completing three tours of duty and 45 missions over Iraq.

When life is on the line, pilots must be rigorously trained and exercises carefully planned and evaluated. There is much we can share with business from such careful strategy, training, planning and debriefing. She became the Squadron’s Combat Survival and Rescue Officer, working closely with the US, instructing Squadron members on Escape and Evasion tactics.

Throughout her time, Mandy was the only female aircrew and later learned the lessons of juggling life as a working mother of two young children. Now a civilian, Mandy draws on her experiences to train and inspire others, covering the core areas of human factors; decision making, communication, leadership, behaviour, workload, conflict, fatigue and stress management.


Professor Rudi Klein – Chief Executive, SEC Group

professor-rudi-klineRudi Klein is Chief Executive of the Specialist Engineering Contractors’ (SEC) Group, an umbrella body representing the UK’s premier trade associations involved in the specialist engineering sector.  He is a barrister specialising in construction law and President of the NEC Users’ Group.

He has campaigned tirelessly for changes to the procurement process to facilitate collaborative working and project team integration.

He helped draft the Construction Contracts Act in Ireland which was added to the Irish Statute Book in July 2013.  He was a member of a European Commission working party drafting a harmonised code of contract law for the European Union.

He is a Member of the legal drafting committee 2007 and Evaluation Panel that lead to the 2015 revision.

He is also an Honorary Member of the Society of Construction Law and a Special Fellow of the Chartered Institute of Building.

Martyn Shaw – Specialist Services Manager for Wakefield & District Housing

martyn-shawMartyn is responsible for all gas, electrical, mechanical and solid fuel, service, repair and installations at WDH.

Martyn is passionate about gas safety and compliance and an active member of the AGSM and Director at the Gas Industry Safety Group (GISG)

Ian McKenzie – Head of Programme Support, Smart Metering Implementation Programme, Dept for Business, Energy & Industrial Strategy (BIES)

paul-conferenceIan is a member of the senior team in the BEIS Smart Metering Implementation Programme (SMIP).  In addition Ian chairs the Smart Metering Operations Group (SMOG). The Group acts as a forum to discuss key operational issues with energy suppliers and others including:  approaches to optimising operational delivery arrangements for smart meters; installer training and capacity issues and health and safety.  Prior to joining the Smart Metering Programme in February 2016 Ian has had a career in a range of roles across the Civil Service including a period as Private Secretary to Ministers for Industry and Energy; leadership of digital transition projects; management of complex litigation and compensation schemes for former coal miners; review of UK’s liabilities in the North Sea Oil & Gas sector and setting up the Oil & Gas Authority.

Claire Heyes – CEO of CORGI Technical Services & the AGSM

Claire Heyes 2Claire is CEO of CORGI Technical Services and the AGSM and spent eight years as Group Finance Director at CORGI before the set-up of CORGI Technical Services. She has in-depth knowledge of gas safety issues as they affect senior management in a wide range of organisations and is passionate about raising awareness of these issues at all levels.

Rowland Wesling – Lecturer in Forensic Archaeology & Anthropology, Cranfield Forensic Institute

rowland-conference Rowland has worked in war crime investigations in Bosnia, Iraq, Rwanda, Cyprus and other countries and now teaches on several modules of the Forensic MSc Programme. Together with colleagues, he works on a contract for the Ministry of Defence to investigate and assess skeletal remains of Commonwealth casualties from WWI and WWII, for which the team often travels to France, Belgium Germany or Italy. His main research interest focuses on the automated, quantitative analysis of virtual skeletal remains. He has recently started his staff-PhD, which is part of the Virtual Skeletal Analysis or ViSA Project. It investigates various forms of building 3D modules of bones, such as microCT or laser scanning as well as photogrammetry.

Since a tragic accident in 2011, in which Roland lost his partner Hazel Woodhams through carbon monoxide (CO) poisoning and which left him with lasting injuries, Roland focuses on raising both awareness and funding for research into this topic. So far, he has raised over £300,000 and is running two high profile CO+ research projects. Roland also acted as one of four scientific advisers for Baroness Finley for her third report into CO and heads the new CO⁺ Science & Technology group of the ‘All Fuels Action Forum on CO’. His aim is to reduce the number of CO poisoning victims through both campaigning and research.

Alan Keers – Deputy CEO and Director of Business and Innovation and Political Correspondent for the AGSM

Alan is the Deputy Chief Executive at Red Kite Community Housing – an innovative tenant led organisation. He has worked in the industry for almost 30 years, many of those at a senior level, working in a variety of roles in both client and commercial sectors. He is a qualified surveyor, engineer and property consultant, and has established a reputation within the industry for leading top performing teams. During his time in the industry, he has been instrumental in the drive towards developing apprentice schemes and improving skills. He has provided technical training and advice for a UN international disaster agency and has often been seen speaking at both national conferences and expert seminars for some of the industry’s most recognisable bodies.

Keith Smith – Deputy Director, BEAMA Installation

Keith-Smith-ImageKeith Smith is a qualified Electrical Engineer with almost 50 years experience in Global Sales & Marketing of Electrical Installation products.

Keith started his career with Crabtree Electrical Industries in 1968 as a Technician Apprentice, gaining his HNC qualification in Electrical & Electronic Engineering. Keith’s career progressed through various sales and marketing roles to become Marketing Director of Hanson Electrical Keith was responsible for overseeing the launch of many, now ‘legendary’ products and co-managed the integration of resources and brands towards what is now recognised as Electrium.

With over 40 years of involvement in the electrical industry Keith has been directly involved with the trade association BEAMA. Keith has chaired the Low Voltage Circuit Breaker group and speaking as part of many overseas missions for British Industry in locations including Cyprus, Beirut, Damascus and Kenya

Keith joined Beama in 2010 as Deputy Director for the Installation Sector. His responsibilities include facilitating BEAMA Installation product group activities, managing the world-renowned Anti-counterfeit working group and leading the industry campaign against sub-standard products.

Tim Jack – Commercial Director, Gas Tag

Tim’s early career in sales was spent in the grocery industry in national account management, working for 13 years for global business Nestle. This enabled Tim to develop his commercial skill set, and a base for the rest of his career.

In 2003 Tim moved into the gas industry with another global player, Honeywell. Tim held responsibility for the Honeywell Carbon Monoxide and Smoke Alarm business for Europe.

A major part of  Tim’s career has been spent influencing laws, building strong relationships in government across the UK and Europe and with other key stakeholders. Tim has created an environment of awareness, building a business in the landlord and social housing sector, whilst saving lives from fire risk and more specifically Carbon Monoxide.

Tim recently joined Gas Tag, an new innovative business, to continue to help save lives and assist in driving the right behaviours in gas engineer. The objective is to help landlords, both private and social, in monitoring real time data in the the day to day management of  appliances within their properties and deliver a cloud based, cast iron record of gas compliance across the board.

Colin Reid – Energy & Sustainability Manager, Wheatley Group

Colin Reid is the Energy and Sustainability Manager for the Wheatley Group, which is Scotland’s largest housing, care and estate management organisation. Colin’s role encompasses new build, existing residential and commercial building energy performance improvements; energy innovation including renewables, decentralised energy and district heating capital investment; environmental renewal of post-demolition or stalled development land and community group participation in environmental projects.

Colin has worked in energy, building performance and construction for the past 11 years. He is also a member of the Board of Directors for the UK’s first not-for-profit energy supply company. Colin has a 3 year old son who still doesn’t sleep so apologies for any spelling mistakes in his presentation due to sleep deprivation!

Stewart Clements – Director, HHIC

Stewart ClementsStewart joined the HHIC in 2013 having worked in the wider heating industry all of his working life.

In 2015 he took over as Director of HHIC a well-respected and experienced trade association, bringing fresh perspective and industry insight.

Ryan Dempsey – Director of Electrical Safety, CORGI Technical Services

Ryan has worked in the electrical industry for over 10 years. The majority of this time has been spent working within the Social Housing sector.

Working his way up the ranks from Agency Electrician to the role of Electrical Services Manager for one of the largest local authorities in the UK, within two years, is a testament to the way Ryan approaches his work.

Ryan has a keen eye on the whole process surrounding electrical compliance management and a passion for innovation and ‘thinking outside of the box’. This is probably the reason why one of Ryan’s visions is an award-winning software platform that not only provides significant financial savings but also improved quality on both electrical and gas reporting.

Ryan moved over to CORGI Technical Services and the Association of Electrical Safety Managers (AESM) at the beginning of 2017 to offer providing a wealth of experience and knowledge.

Mike Murley – Business Unit Manager HVAC/R, Testo Limited

Testo is the market leader in handheld instrumentation for the HVAC/R market. For the last 5 years UK product marketing has been managed by Mike Murley. Mike ensures that Testo products meet UK requirements which means he has good depth of knowledge on legislation and customer working practices, especially for flue gas analysis.

Originally trained as an electronic engineer Mike has spent most of his career in product marketing for technology manufacturers in test & measurement and communications. Before Testo Mike was responsible for contact centre software solutions. Contact centres are all about efficient customer service, placing high demands on solutions to help deliver excellence. Mike is applying the same approach to HVAC/R solutions at Testo.

Roy Lynch – Sales Development Director, Cassette Boilers

Roy is Sales Development Director for Cassette Boilers, a new concept in gas boilers, specifically designed for the Social Housing Market, delivering “a right first time” ethos..  Roy has a wealth of experience in the domestic heating industry and has worked in Business Development & Commercial roles for brands including Wolseley UK, Ideal Heating, Vaillant Group and British Gas.  He has been responsible for developing sales across both the UK and European markets increasing market share and growth while effectively managing multiple UK sales teams in the specification, contract and one off markets.

Steve Turner – Technical Director, Xantive

Steve’s career started in Business Process Engineering and Procurement with Cadburys before moving onto develop process management software for manufacturing companies and logistics software for oil, brewery and retail distribution businesses leading to a divisional board level role in software development AT&T in the UK.

Steve has been a consultant to corporate and SME organisations on process improvement since 1998 and has worked extensively with Housing Associations, Council Housing Departments, and ALMOs on procurement, process improvement, contract management, and improving value for money.

Steve has also written “The Language of Value For Money”, which has been used by organisations as a basis for assessing procurement and VFM and awareness, and developing post Audit Commission process and business strategies for over 100 Clients.

Stuart Margerrison, Director, PH Jones Residential Services

Stuart is the Director of PH Jones Residential Services which operates as part of British Gas. The business has a significant portfolio of public and private sector properties under management with around 1000 people directly employees along with a network of over 2000 contracting partners. He started his career with the company as an apprentice gas service engineer in the late 1970’s and has seen the company move from being a nationalised organisation emerging from conversion into a consumer led business operating within the FTSE 100 now focused on delivering energy and services to over 11 million customers.

Paul Kelly, Director, PCS Asbestos Consultants Ltd

Director of national asbestos management company PCS Asbestos Consultants Limited, Paul Kelly is a graduate of Leeds University and is P402 and P405 qualified in the management of asbestos.

Paul manages the operations and customer service team for PCS Asbestos and is responsible for managing clients’ service delivery through measurement of key performance indicators and regular client liaison and reporting.

Paul is experienced in the use of the latest mobile and data base technology to tailor large scale compliance programmes to meet the needs of major corporate customers in a variety of sectors.

Steven Johnson, CORGI Technical Services, Behavioural Insights Consultant

Steven is a writer, speaker and freelance consultant specialising in behavioural insights research and design.

Over the last decade he has been responsible for leading a vast range of social and behaviour change projects addressing public health, sustainability and social housing issues.

With projects currently live across the UK, Europe and North America his work has received recognition from the Design Business Association, IPA, AHC, D&AD, How-Do and the German Design Council.

As well as working extensively across the UK public sector, his recent clients include RSPCA, WRAP, The Guardian, Unilever, MARS, Government of Ontario and Capita. For the last 2 years he has also been working with Social Housing Providers across the UK tackling issues as diverse as rent arrears, gas safety access, repairs demand and channel shift.

A staunch advocate of evidence-based approaches based on rigorous data collection, analysis and testing, he has been responsible for the design and implementation of over 20 randomised controlled trial (RCTs) over the past 24 months.


Matthew Hall, Operations Manager, Sycous

Matthew HallMatthew is Sycous’ internal expert on regulation compliance, including the Heat Network (Metering and Billing) Regulations 2014, which is having an enormous impact on the way in which they operate heat networks and deal with consumers.

Matthew is a great believer in making the change in regulations work to the long-term benefit of operators and consumers, whether it be through improved efficiencies or lower bills. This is a philosophy of Sycous, who strongly believe in empowering operators to take control of their metering and billing. Alongside engaging with them to select the most appropriate hardware and software to efficiently administer their heat networks.

Gary_ParkereditGary Parker, Senior Technical Support Engineer, EC

Gary Parker, ECA Senior Technical Support Engineer has an established profile in supporting the practical, hands-on aspect of electrical engineering offering technical support and expertise across a whole range of electrotechnical activities spanning residential, commercial and industrial locations.


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